Greenwich Removals Terms and Conditions
These Terms and Conditions set out the basis on which Greenwich Removals provides removal and related services to private and business customers. By making a booking, you agree to be bound by these Terms and Conditions. Please read them carefully before confirming your booking.
1. Definitions
In these Terms and Conditions, the following expressions have the meanings set out below:
Agreement means the contract between Greenwich Removals and the Customer incorporating these Terms and Conditions and any written quotation or confirmation.
Customer means the person, firm or company who engages Greenwich Removals to provide services.
Services means any removal, packing, unpacking, storage, delivery, or ancillary service supplied by Greenwich Removals.
Goods means the items which are to be moved, transported, packed, unpacked, stored or otherwise handled under the Agreement.
Service Area means the primary operating region of Greenwich Removals, including Greenwich and surrounding locations, together with collections and deliveries to and from other areas by agreement.
2. Scope of Services
Greenwich Removals provides domestic and commercial removals, including local and regional moves, packing and unpacking services, loading and unloading, transport of household and office goods, and related activities as agreed with the Customer.
The precise scope of the Services, including the addresses, dates, approximate times, vehicle requirements, number of operatives, and any additional services such as packing materials or dismantling and reassembly, will be confirmed at the time of booking or in the written quotation or confirmation.
Any Services requested that fall outside the agreed scope may incur additional charges or may be refused at the sole discretion of Greenwich Removals.
3. Booking Process
3.1 Enquiries and quotations
Customers may request an estimate or quotation by providing accurate information about the Goods, addresses, access conditions, floors, parking arrangements, special handling requirements, and preferred dates. Quotations are based on the information provided and are subject to change if that information is incomplete or inaccurate.
Quotations are normally provided free of charge and are valid for the period stated on the quotation or, if no period is specified, for 30 days from the date of issue. A quotation does not constitute a booking until it has been accepted and confirmed.
3.2 Confirming a booking
A booking is only confirmed when Greenwich Removals has accepted the Customer's request and has issued a booking confirmation. Confirmation may be provided in writing or by another mutually agreed method. Greenwich Removals reserves the right to refuse any booking at its discretion.
Customers must ensure that all details in the booking confirmation are correct, including dates, addresses, and the Services to be provided. Any errors or requested changes should be notified promptly. Changes may not always be possible and may affect the price.
3.3 Access and parking arrangements
At the time of booking the Customer must provide full details of access to all relevant properties, including any restrictions such as narrow roads, height or weight limits, parking limitations, or the need for parking permits or suspensions. The Customer is responsible for arranging suitable parking and for any associated permits or charges, unless otherwise agreed in writing.
4. Price and Payment
4.1 Price basis
The price for the Services will normally be quoted as a fixed fee or based on an hourly rate, as specified in the quotation or booking confirmation. Prices are based on the information supplied at the time of quotation and assume normal access, reasonable loading distances, and no unexpected delays beyond the control of Greenwich Removals.
Additional charges may apply for factors including, but not limited to, waiting time caused by delayed access, significantly underestimated volume of Goods, additional items or services requested on the day of the move, extended carrying distances, use of stairs above the levels originally agreed, and any matters arising from inaccurate information provided by the Customer.
4.2 Deposits and advance payments
Greenwich Removals may require a deposit or partial advance payment to secure a booking. The amount and timing of any deposit will be stated at the time of booking. The deposit is applied towards the final invoice, subject to any deduction for cancellation fees or additional charges permitted under these Terms and Conditions.
4.3 Payment terms
Unless otherwise agreed in writing, payment is due in full on or before the day of the move, and in any case before departure from the delivery address. For business customers or larger projects, alternative payment terms may be agreed, provided they are confirmed in writing prior to the commencement of the Services.
If payment is not received in accordance with the agreed terms, Greenwich Removals reserves the right to suspend or withhold Services and may retain Goods until payment is made in full. Late payment may incur interest at the statutory rate or at another rate permitted by applicable law.
5. Cancellations, Postponements and Delays
5.1 Customer cancellations
If the Customer wishes to cancel a booking, notice must be given as soon as possible. The following charges may apply, unless a different arrangement has been confirmed in writing:
a. Cancellation more than seven days before the booked date: no cancellation fee, and any deposit paid may be refunded or credited, subject to reasonable administrative deductions if applicable.
b. Cancellation between three and seven days before the booked date: a cancellation fee of up to 50 percent of the quoted price may be charged, and all or part of any deposit may be retained.
c. Cancellation within 48 hours of the booked date, or failure to proceed on the day: up to 100 percent of the quoted price may be charged.
5.2 Postponements
Where possible, Greenwich Removals will seek to accommodate reasonable requests to postpone a booking to a new date. Postponements are subject to availability and may be treated similarly to cancellations if they result in loss of work. Any additional costs incurred as a result of postponement, such as rescheduling or administrative expenses, may be charged to the Customer.
5.3 Delays beyond control
Greenwich Removals is not liable for delays caused by events beyond its reasonable control, including traffic congestion, accidents, road closures, adverse weather, industrial action, vehicle breakdown, or delays in gaining access to the property. If such events occur, Greenwich Removals will take reasonable steps to minimise disruption, but timing cannot be guaranteed and no compensation will be due for delay alone.
6. Customer Responsibilities
The Customer is responsible for:
a. Ensuring that they or an authorised representative are present at collection and delivery to direct the placement of Goods and to sign any relevant documentation.
b. Packing Goods safely and securely if a self-packing service is chosen, using suitable materials and methods.
c. Declaring any items that are fragile, valuable, or require special handling and ensuring that such items are adequately protected.
d. Disconnecting and preparing appliances, fixtures, and equipment for transport, unless otherwise agreed.
e. Removing or securing items that are fixed to walls, ceilings, or floors where this is not part of the agreed Services.
f. Complying with all local regulations relating to parking, loading, and unloading and providing any necessary permits or authorisations.
7. Excluded Items
Unless specifically agreed in writing, Greenwich Removals will not carry or handle:
a. Dangerous, hazardous, or illegal items, including gas cylinders, flammable liquids, explosives, firearms, and chemicals.
b. Perishable goods or items requiring controlled conditions.
c. Livestock, pets, or other animals.
d. Cash, securities, or high-value items such as jewellery, precious metals, or important documents.
The Customer must not include such items in the Goods without prior written agreement. If excluded items are discovered, Greenwich Removals may remove or dispose of them at the Customer's risk and expense and may terminate the Agreement without liability.
8. Liability and Limitations
8.1 Standard liability
Greenwich Removals will take reasonable care in handling and transporting Goods. If Goods are lost or damaged as a direct result of negligence or breach of duty by Greenwich Removals, liability will be limited to the reasonable cost of repair or replacement of the affected items, subject to the limits and exclusions set out in this Agreement.
8.2 Limits on liability
Unless otherwise agreed in writing, the total liability of Greenwich Removals for any single claim or series of related claims arising from the same event will not exceed a fair and reasonable sum having regard to the value of the Goods and the price paid for the Services.
Greenwich Removals is not liable for:
a. Loss or damage arising from inherent defects, deterioration, or fragility of items, or from pre-existing damage or wear and tear.
b. Damage to items that were not adequately packed where packing was the responsibility of the Customer.
c. Loss or damage to items that the Customer has not declared as fragile, valuable, or requiring special handling.
d. Indirect or consequential loss, including loss of profits, business interruption, emotional distress, or loss of opportunity.
e. Loss or damage due to war, terrorism, natural disaster, or other events beyond reasonable control.
8.3 Time limits for claims
The Customer must inspect Goods as soon as reasonably possible after delivery. Any visible loss or damage should be noted at the time of delivery where practical. All claims must be notified to Greenwich Removals in writing within a reasonable period after delivery and in any event no later than seven days from the date of the move. Failure to notify within this time may affect the ability to investigate and may reduce or extinguish any liability, unless prohibited by law.
9. Insurance
Greenwich Removals maintains appropriate insurance cover in connection with its business activities. Customers are strongly encouraged to obtain their own insurance for Goods during removal, transit, or storage, particularly for high-value or irreplaceable items. Details of cover held by Greenwich Removals are available on request.
10. Waste and Environmental Regulations
10.1 Waste removal
Greenwich Removals is a removal services provider and not a general waste carrier unless this is expressly agreed as part of the Services and subject to applicable licensing and regulations. The company will only remove unwanted items or waste material where this has been arranged in advance and confirmed in the booking.
10.2 Prohibited waste
Customers must not request removal of controlled, hazardous, or prohibited waste unless Greenwich Removals has specifically agreed to do so in compliance with all relevant regulations. Examples include asbestos, clinical waste, chemicals, oils, solvents, and certain electrical or electronic items that require specialist disposal.
10.3 Compliance with regulations
Where Greenwich Removals agrees to dispose of items, the company will do so in accordance with applicable environmental and waste regulations. Any fees, levies, or charges imposed by waste sites or authorities in connection with the disposal of the Customer's items may be charged to the Customer.
11. Property Damage
Greenwich Removals will take reasonable care to avoid damage to property such as floors, walls, doors, and fixtures while carrying out the Services. The Customer is responsible for taking sensible precautions, including protecting delicate surfaces, removing valuable or breakable fixtures where possible, and notifying Greenwich Removals of any particular concerns.
Minor scuffs or marks that may reasonably occur in the course of moving large or heavy items through restricted spaces will not normally give rise to liability. Any significant damage alleged to have been caused by Greenwich Removals should be reported as soon as possible and no later than seven days after the move.
12. Storage Services
Where storage is provided or arranged, Goods will be stored in a suitable facility and handled with reasonable care. The conditions of storage, including charges, access arrangements, and notice periods for removal of Goods, will be confirmed separately and will form part of this Agreement. Storage charges are payable in advance or in accordance with the agreed schedule. If storage fees are not paid when due, Greenwich Removals may exercise a lien over the Goods and may, after giving reasonable notice, sell or dispose of them to recover unpaid charges.
13. Complaints and Dispute Resolution
Customers who are dissatisfied with any aspect of the Services should raise the matter with Greenwich Removals as soon as possible so that it can be addressed. The company will investigate complaints in good faith and aim to reach a fair resolution. If a dispute cannot be resolved informally, either party may pursue its legal rights in accordance with the governing law and jurisdiction provisions set out in these Terms and Conditions.
14. Data Protection
Greenwich Removals collects and uses personal information only to the extent necessary to manage bookings, provide Services, process payments, and handle enquiries and complaints. Personal data will be handled in accordance with applicable data protection legislation. Information may be shared with third parties only where necessary for the performance of the Services, for legal or regulatory reasons, or with the consent of the Customer.
15. Variation of Terms
Greenwich Removals may update or amend these Terms and Conditions from time to time. The version in force at the time of booking will normally apply to that booking, unless changes are required by law or regulation. Any specific variations or additional terms agreed in writing with the Customer will take precedence over conflicting provisions in these standard terms, but only to the extent of the conflict.
16. Severability
If any provision of these Terms and Conditions is found by a court or other competent authority to be invalid, illegal, or unenforceable, that provision will be severed to the minimum extent necessary and the remaining provisions will continue in full force and effect.
17. Governing Law and Jurisdiction
These Terms and Conditions, and any non-contractual obligations arising out of or in connection with them, are governed by and construed in accordance with the laws of England and Wales. The parties agree that the courts of England and Wales will have exclusive jurisdiction to settle any dispute or claim arising out of or in connection with the Agreement or its subject matter.
By confirming a booking with Greenwich Removals, the Customer acknowledges that they have read, understood, and agree to be bound by these Terms and Conditions.
