Greenwich Removals Privacy Policy
This Privacy Policy explains how Greenwich Removals collects, uses, stores, and protects the personal data of its customers. It applies to all Greenwich Removals customers in the Greenwich area and any individuals who contact us in relation to our services. We are committed to processing your personal data lawfully, fairly, and transparently in accordance with the UK General Data Protection Regulation and applicable data protection laws.
1. Data Controller
For the purposes of data protection law, Greenwich Removals is the data controller in respect of the personal data we collect and process about you. This means we determine the purposes and means of the processing of your personal data in connection with our removal and related services.
2. Scope of this Privacy Policy
This Privacy Policy applies to all Greenwich Removals customers in the Greenwich area and to individuals who engage with us, including by requesting a quotation, booking our services, visiting our premises, communicating with us by phone or other channels, or visiting our website where applicable. By using our services, you acknowledge that you have read and understood this Privacy Policy.
3. Personal Data We Collect
We may collect and process the following categories of personal data about you:
Identification and contact details: name, postal address, service address, billing address, and other similar contact information you provide to us.
Service and booking information: details about your move or removal service, including collection and delivery addresses, property type, access details, inventory or item lists, preferred service dates and times, and any special instructions you choose to provide.
Communication data: information contained in enquiries, quotations, bookings, complaints, feedback, or other correspondence you have with us, including notes of telephone conversations and any communications you initiate with us.
Payment and transaction data: information related to payments for our services such as payment method, transaction amounts, and payment confirmations. We do not store full payment card details if you pay by card, but we may retain limited payment information for accounting, anti-fraud, and regulatory purposes.
Technical and usage data: if you interact with us online, we may collect limited technical data such as IP address, browser type, and device information, and basic usage information needed to operate and secure our online services.
4. Lawful Bases for Processing
We rely on one or more of the following lawful bases under the UK GDPR when processing your personal data:
Performance of a contract: we process your personal data where it is necessary to enter into and perform a contract with you, for example, to provide quotations, confirm bookings, carry out removal services, and manage your account.
Compliance with legal obligations: we process personal data where necessary to comply with our legal and regulatory obligations, including tax, accounting, insurance, and health and safety requirements.
Legitimate interests: we process personal data where it is necessary for our legitimate business interests, provided that your interests and fundamental rights do not override those interests. This includes activities such as managing our day-to-day operations, responding to enquiries, improving our services, keeping records, preventing fraud, and maintaining network and information security.
Consent: in limited circumstances, we may rely on your consent for specific processing activities, such as sending certain forms of marketing communications where required by law. Where we rely on consent, you have the right to withdraw it at any time.
5. How We Use Your Personal Data
We use your personal data for the following purposes:
To provide quotations, arrange site visits where required, and respond to your enquiries about our services.
To set up, manage, and fulfil your removal or associated services, including planning logistics, managing schedules, and performing the actual move.
To communicate with you before, during, and after your move, including service updates, appointment confirmations, and follow-up communications linked to your booking.
To issue invoices, process payments, and maintain appropriate financial and accounting records.
To manage our business operations, including quality control, staff training, risk management, and service improvement.
To comply with legal and regulatory requirements, respond to lawful requests from public authorities, and protect our legal rights.
To maintain security, prevent fraud and misuse of our services, and protect our customers and staff.
6. Data Sharing and Processors
We may share your personal data with carefully selected third parties where this is necessary for the purposes described in this Privacy Policy and permitted by law.
Service providers and data processors: we may use third-party companies to help us deliver our services, such as IT and cloud service providers, secure storage or archiving providers, payment processing services, and administrative support providers. These third parties act as data processors and are required to process your personal data only on our documented instructions and to implement appropriate security measures.
Professional advisers: we may share data with our professional advisers, including accountants, auditors, legal advisers, and insurers, where necessary for legitimate business purposes or to comply with legal obligations.
Authorities and regulators: we may need to disclose personal data to law enforcement agencies, courts, regulatory bodies, or government authorities where required by law or to protect our rights or the rights of others.
We do not sell your personal data to third parties.
7. Data Retention
We retain personal data only for as long as necessary to fulfil the purposes for which it was collected, including for the purposes of satisfying any legal, accounting, or reporting requirements.
In general, we keep core customer and contract records for a period that enables us to deal with queries or disputes about the services we have provided and to comply with statutory record-keeping obligations. Payment and transaction data are kept for the periods required by tax and accounting laws. Communication records may be retained for a reasonable period to allow us to respond to queries, complaints, and follow-up requests.
When personal data is no longer required for the purposes described in this Privacy Policy, we will securely delete or anonymise it so that it can no longer be associated with you.
8. International Transfers
We generally store and process personal data within the United Kingdom or the European Economic Area. If we ever need to transfer your personal data to a country outside these areas, we will ensure that appropriate safeguards are in place, such as standard contractual clauses or equivalent measures, to protect your data in accordance with applicable data protection laws.
9. Data Security
We take appropriate technical and organisational measures to protect your personal data against accidental or unlawful destruction, loss, alteration, unauthorised disclosure, or access. These measures include restricting access to personal data to staff and third parties who need it for legitimate business purposes and who are subject to confidentiality obligations, using secure systems and storage, and reviewing our security practices regularly.
10. Your Data Protection Rights
Under the UK GDPR and other applicable data protection laws, you have a number of rights in relation to your personal data, subject to certain conditions and exemptions:
Right of access: you can request confirmation that we process your personal data and obtain a copy of the personal data we hold about you.
Right to rectification: you can ask us to correct inaccurate personal data and to complete incomplete personal data.
Right to erasure: in certain circumstances, you can request that we delete your personal data, for example where it is no longer necessary for the purposes for which it was collected, or where you withdraw consent and there is no other lawful basis for processing.
Right to restriction of processing: you can request that we restrict the processing of your personal data in certain situations, for example while we check the accuracy of data you believe to be inaccurate.
Right to data portability: in certain cases, you can request to receive personal data you have provided to us in a structured, commonly used and machine-readable format and to have it transmitted to another controller where technically feasible.
Right to object: you can object to our processing of your personal data where we rely on legitimate interests as our lawful basis, including any profiling carried out on that basis. We will stop processing your data unless we can demonstrate compelling legitimate grounds which override your interests, rights and freedoms, or the processing is for the establishment, exercise, or defence of legal claims.
Rights related to consent: where we rely on your consent for processing, you have the right to withdraw that consent at any time, without affecting the lawfulness of processing based on consent before its withdrawal.
11. Exercising Your Rights and Contacting Us
If you wish to exercise any of your data protection rights or have any questions about how Greenwich Removals processes your personal data, you can contact us using the usual communication channels you use to reach us as a customer. To help us respond, please provide your name, contact details, and sufficient information for us to identify your records. We may need to verify your identity before responding to your request.
You also have the right to lodge a complaint with a supervisory authority if you are unhappy with how we handle your personal data. In the United Kingdom this is generally the Information Commissioner's Office.
12. Changes to This Privacy Policy
We may update this Privacy Policy from time to time to reflect changes in our practices, legal requirements, or other factors. Any updates will apply from the date of publication. We encourage you to review this Privacy Policy periodically to stay informed about how we process your personal data.
